This is an unpaid volunteer position

About this opening:

Commitment: approx. 4-5 hrs a week

The Student Service Advisor supports students by answering questions, resolving concerns, and providing a positive experience. The role focuses on clear communication, quick problem-solving, and building strong relationships with students.

Key - Responsibilities: Log all student cases and interactions accurately in the CRM. Respond to student emails and social media complaints within 24 hours. Resolve student questions quickly and aim to solve issues Communicate with students in a friendly, professional, and empathetic manner. Escalate serious or urgent issues to the appropriate leadership team. Share student feedback to help improve services and processes. Follow department plans and service standards. Take part in quality assurance (QA) activities. Follow up with students not showing up for classes, inquire about their ongoing learning experience.

Skillset/Experience: Strong communication skills and ability to speak clearly with students. Experience using CRM systems or similar tools to record and manage student cases. Patience and empathy when helping different types of students. Ability to stay professional, friendly, and helpful in all situations.

Prior experience in customer service is a plus, preferably in a retail environment or B2C.